Refunds & Exchanges
Your satisfaction is most important to us and we endeavour to offer you a 100% Customer Satisfaction Guarantee.
Can I cancel my order?
You have changed your mind? No problem.
In accord with the UK Distance Selling Regulations and the Sale of Goods Act, you have the right to cancel your order with Cheeky Chica® Hair at any time before it has been dispatched and qualify for a full refund. We are happy to oblige - please simply contact us to request a cancellation of your order before dispatch.
What is the Refund & Exchange Policy?
We do offer an easy and straightforward Refund & Exchange Policy on all of our products. If you do wish to return your Cheeky Chica® Hair product back to us for a more suitable exchange or a refund, we would kindly like to ask you that you retain the whole packaging undamaged and return the product unopened within 14 calendar days from the date of receiving the goods with the cardboard base, hair net, and silver ties still intact.
Important: Due to very strict hygiene regulations concerning the nature of the product, we regret that items, which have been opened, used, or tampered with, will be marked as void and invalid for a refund or an exchange. Products, which have been coloured, toned, cut, or tampered with in any other way are non-refundable.
We cannot be held responsible for unsuccessful and unprofessional colouring or styling jobs performed on the product.
We offer a Free Exchange Policy worldwide: we will post your preferred exchange item absolutely free of charge for you on your first exchange request only, once the returned item has been successfully received back. You would only have to bear the postal & packaging costs for the return delivery back to us.
We sincerely regret that you have changed your mind or have not found your Cheeky Chica® Hair product suitable for you on this occasion and do wish to return your item back for a refund.
Please be advised that Postage & Packaging and any PayPal fees associated with the transaction are non-refundable.
We do reserve the right to deduct a small amount before issuing a product refund if your order originally qualified for a Free Standard Delivery, except in the following cases: the order was cancelled before dispatch under the UK Distance Selling Regulations; the entire order was faulty; an incorrect item was received, or the product was found to be defective upon receipt.
How to request a Refund or an Exchange?
If you are not completely satisfied with your product or you feel that it is not as described, you are more than welcome to return your item unopened within 14 calendar days from the date of receiving the goods.
If you qualify for a refund/exchange, by ensuring that your received Cheeky Chica® Hair product was not opened, the original packaging, the cardboard base, the hair net, and the silver ties of the packaging have not been removed or damaged, you would need to contact us to request a Return Merchandise Authorisation (RMA) and our return address.
Please note, return shipping costs are the customer's responsibility; we highly recommend that you return your item using a Tracked or Insured delivery method, as we cannot be held liable for lost or damaged packages.
What happens if my order gets lost during transit?
All of our domestic and international services are insured and include tracking with Delivery Signature Confirmation. In the unlikely event that your item goes missing once posted, we will do out utmost to assist you claim your funds back with Royal Mail. A refund/ exchange will only be offered if Royal Mail accepts the status of the package as missing. A Royal Mail investigation may take up to 4 - 6 weeks to complete.
Returns due to Incorrect Address
All postal services around the world are bound by regulations to only deliver items that have a full and correct address, particularly when the item has been sent by Recorded Mail service. If your order has been returned back to us due to incorrectly supplied delivery address, we will arrange to have your order re-dispatched as soon as we have received cleared payment for the additional postage costs.